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CONTINUOUS EXECUTION WITHOUT INTERRUPTION PROVIDES THE BEST
RETURN ON INVESTMENT,
LOWEST EXECUTION RISK, AND THERFORE BEST
OVERALL VALUE TO THE SEAPORT-E CUSTOMERS.
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MANAGEMENT APPROACH
Our approach is simple: Develop a team and team structure that fully embraces and
will employ ISO 9001 certified processes, held by our subcontractors, across the
team. Continue operating without interruption on day one following award and recruit
those personnel needed to meet day one plus requirements. To allow this, the
following plans and procedures are currently in place and will continue to be
utilized for the duration of this effort.
MANPOWER UTILIZATION TO MAINTAIN AN OPTIMUM LEVEL OF SUPPORT
Our approach is scalable and flexible. To optimize level of support, dictates that
the subject support be driven by requirements. Our team, for execution on day one,
has been structured to be requirement driven and tailored to reduce infrastructure,
minimizing overhead costs, maximizing return on investment and producing best value.
We have the demonstrated ability and processes to retain and recruit the right people
to meet emergent changes in requirements.
WARRANTY OF WORK
The primary method of "Warranty" is to do the job right the first time. The SAM, Inc.
Team has been strategically structured to include most subcontractors that are
ISO 9001 certified. This certification is an acknowledgement of capabilities and
operating procedures that meet or exceed service industry standards and ensures that
products meet requirements before a "warranty" issue would arise.
QUALITY CONTROL OF WORK PRODUCT
Our best value management model provides the right people, processes, and tools to
deliver the required services. We attract and maintain a world-class workforce,
organize the work effort in accordance with ISO certified processes, and provide
the tools and technologies that allow them to excel. We actively foster a climate
of positive communications within our process teams to ensure sound understanding
of requirements and tasking, and interact regularly with our customers to ensure
our mutual success.
The SAM, Inc. Team offers dependable partners whose managers are empowered and
equipped to make and execute the immediate solicitation requirements, efficiently
respond to customer needs, and maintain an open communication structure. We bring
a proven management system that will not only satisfy but will also be responsive
to new work and will apply enhanced technologies in a synergistic cycle of
continuous improvement. Our world-class employees, and proven processes and tools
will reliably deliver the needed products and services and will ultimately provide
the most effective solutions.
QUALITY ASSURANCE PLAN TO MONITOR PERFORMANCE BASED METRICS
In addition to performance management through customer feedback, we implement
performance management metrics. These metrics are continuously maintained by the
PM to enhance and manage our performance throughout the life of the contract and
to ensure the Seaport-e management is satisfied with our performance.
The SAM, Inc.Team approach to performance metrics is straightforward:
• Identify meaningful performance metrics, indicators and goals that reflect high
performance, yet are attainable through excellent performance
• Communicate the goals and expectations regarding performance throughout the
organization
• Ensure that objective data is collected, analyzed and used to guide and improve
performance in a timely manner
• Share the information in an open and collaborative environment to promote teamwork.
• Reinforce performance management metrics with rigorous customer satisfaction
processes to create an effective mechanism for continuous improvement
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In addition, these metrics form a solid baseline from which to develop more specific,
Task Order (TO) driven metrics as orders are placed against the contract. Second
tier metrics, developed specifically for TOs, may be derived from the areas cited
above as they pertain to the individual TO. These metrics will include key
technical performance indicators and service delivery expectations at a more
detailed level. These additional metrics will be documented as part of the TO
development process.
The SAM Team understands the importance of providing the customer with regular
insight into our cost, schedule and performance status throughout the life of
the contract. It is imperative that we understand and strive to meet and exceed
your performance expectations. In order to do so, we employ comprehensive
measures to monitor and contain cost, minimize risk, and deliver timely quality
products and services. We have made significant investments in our people,
processes, and tools to ensure we maintain superior program performance throughout
every aspect of the contract. We arm our team with a set of Government-approved
financial tools that assist them in monitoring and managing cost, schedule and
performance. The feedback we receive will be used in conjunction with our pre-defined
performance management metrics to ensure the Virtual SYSCOM receive superior products
and services.
MANAGEMENT ROLES
SAM, Inc.'s President and Vice President are responsible for and will ensure that
effective and efficient program services are provided to the Seaport-e Office, in
compliance with contract requirements. A team of experienced PMs between SAM, Inc.
and the subcontractors will be structured to coordinate and manage the day-to-day
operations of the seamless, proactive, and quality driven SAM, Inc. team. Effective
vertical and horizontal communications between Virtual SYSCOM and team members will
facilitate meeting all contract deliverable requirements.
UTILIZATION OF SUBCONTRACTORS
The SAM, Inc. Team has been structured to be a requirement driven team to continue
execution on day one and provide the reach back capability to meet emergent growth
needs. The Team is comprised of ourselves and 13 well-known subcontractors: Amelex,
Anteon, AMSEC, ATC, Ausley, BAE, Booze-Allen-Hamilton, Eagle Systems, INS, NDTI,
Prometheus Company, Sierra Management and Wyle Labs. Our SAM, Inc. Team provided
years of continuous service to the NAVSEA, NAVSUP, SPAWAR and NAVAIR, and is prepared
to continue these supports, utilizing the same personnel currently supporting these
efforts.
RISK MITIGATION STRATEGIES
The highest risk to the Seaport-e program is an interruption in execution caused by
the selection of an inexperienced contractor support team with zero knowledge base,
requisite learning curve and associated long ramp up time. The SAM, Inc.Team is in
place and is fully prepared to continue executing on day one, without interruption
following award. The SAM, Inc. Team is further dedicated to recruiting the required
personnel to staff positions for strategic program growth as required.
The SAM, Inc. Team provides:
lowest risk, best overall value solution to the SEAPORT-E customers.
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